Privacy policy.
How we collect, use and protect personal data.
ASTRONARA TRADING - FZCO ("we", "us") is the controller of personal data collected through this website and our online stores. This policy explains what we collect, why, and the choices you have.
What we collect
- Order data: name, delivery and billing address, email, phone number, the products you buy and payment confirmation. Card numbers are handled by our payment providers and never stored by us.
- Account and subscription data: login details, preferences and billing history where you hold an account or subscription.
- Support data: the content of emails and messages you send us.
- Technical data: IP address, device and browser information, and cookies or similar technologies used to run the site, measure performance and, with your consent where required, personalise advertising.
Why we use it
- To take payment, fulfil and deliver your order and provide customer support (performance of a contract).
- To prevent fraud, meet tax, accounting and consumer-protection obligations (legal obligation and legitimate interest).
- To improve our products, stores and service (legitimate interest).
- To send marketing where you have opted in; you can unsubscribe at any time from every message.
Who we share it with
Payment providers, fraud-prevention services, warehouses and carriers, email and customer-support platforms, analytics and advertising partners, our professional advisers, and authorities where the law requires. Partners act on our instructions under written agreements. Data may be transferred outside your country with appropriate safeguards such as standard contractual clauses.
How long we keep it
Order and payment records are kept for as long as tax and accounting law requires, typically up to ten years. Marketing data is kept until you unsubscribe. Support correspondence is kept for up to three years. Technical logs are kept for a short period for security.
Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your data, to restrict or object to processing, to withdraw consent and to complain to a supervisory authority. To exercise any right, email info@astronara.com. We will respond within the statutory period.
Cookies
We use essential cookies to run the site and checkout, and optional cookies for analytics and advertising. Where required by law, optional cookies are set only after you consent, and you can change your choice at any time via the cookie settings on the site or in your browser.
Children
Our stores and products are intended for adults. We do not knowingly collect data from anyone under 18.
Contact
ASTRONARA TRADING - FZCO, IFZA Business Park, DDP, 39187-001, Dubai, United Arab Emirates. Email: info@astronara.com.
Last updated 2026-09-30.